Orca3D offers a 30-day return policy, which means you have 30 days after receiving your product to request a return, refund, or cancellation.

Customers located in the European Union may also have the right to exercise their statutory right of withdrawal within 14 days of purchase, subject to applicable laws and any exceptions that may apply to software licenses, digital products, subscriptions, or services.

To initiate a refund, return, cancellation, or EU withdrawal request, click the button below and send us an email. To help us process your request, please include your name, email address, order number or invoice number, product purchased, and purchase date. For purchases made directly through our website, please include your Shopify order number if available. For purchases made through an invoice, quote, reseller, or other direct sales process, please include your invoice number or company name.

Once we receive your request, we will review it and contact you if additional information is required. If a refund is approved, it will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.